At The Case Factory, every product is custom-made specifically for your order. As each item is manufactured on demand, we do not offer refunds, returns for refunds, or exchanges for change of mind.
By placing an order, you acknowledge and agree to this policy.
No Refunds
Refunds will not be provided under any circumstances, including but not limited to:
- Change of mind after placing the order
- Ordering the wrong phone model or product variant
- Not liking the design, colour, or finish
- Delay in delivery caused by courier partners
- Refusal to accept the shipment
- Incorrect shipping information provided by the customer
Manufacturing Defects & Wrong Item Received
If you receive a product with a manufacturing defect or receive the wrong product, we will gladly provide a free replacement instead of a refund.
To be eligible for a replacement:
- You must contact us within 48 hours of receiving your order.
- An unboxing video recorded from the moment the sealed package is opened is mandatory for all replacement claims.
- The video must clearly show the shipping label, unopened package, the unboxing process, and the defect or incorrect item.
Claims submitted without an unboxing video will not be eligible for replacement.
For complete eligibility and claim instructions, please refer to our Cancellation & Replacement Policy.
Personalized & Custom Products
Since all our products are made to order, personalized or custom-made products cannot be cancelled, returned, or refunded once production has begun.
Shipping Charges
Shipping, COD charges, convenience fees, and any other service charges are non-refundable.
Contact Us
If you have received a defective or incorrect product, please contact us at:
Email: thecasefactoryindia@gmail.com
Our team will review your request and assist you in accordance with our Cancellation & Replacement Policy.